We know that you have many options when it comes to choosing a Pediatrician for your baby or child. We thank you for your interest in Cresencia D. Banzuela MD, as your medical doctor, where we always provide a comfortable, caring environment so our patients and their families can feel at ease. To help with your selection process we have developed a frequently asked questions section.
FREQUENTLY ASKED QUESTIONS:
1. How many years have you been in practice?
Dr. Banzuela has been in practice for over 20 years. Since 2000 she has been in private practice in Corona.
2. Where did you go to school?
Dr. Banzuela received her medical degree and completed pediatric training in the Philippines. In 1993, she accepted an internship at the Bronx Lebanon program in New York and completed her residency at Loma Linda Children's Hospital.
3. What is your stance on Immunizations?
As much as Dr. Banzuela respects personal choice, she is a strong believer and advocate for immunizations. As has had ecountered firsthand, the devastation of missing out on important and potentially life saving vaccinations.
4. Are you board certified?
Yes, Dr. Banzuela is certified by the American Board of Pediatrics and American Board of Obesity Medicine.
5. How do we reach you after hours?
Dr. Banzuela is on call for her patients 24 hours a day 7 days a week. By calling the office phone number and following the prompts to her voicemail you can connect with her cell phone.
6. Who covers your patients if you are out of town?
Durig Dr. Banzuela's absence, arrangements for a locum tenens Physician to take her place during office hours will be made and during afterhours arrangements with a local pediatrician to answer questions will be made available. In the event that arrangements for a locum tenens Physician is not possible, arrangements with a local pediatrician to take care of patients will be made.
7. What is your appointment availability?
For the most part sick visits are scheduled within 24 hours of request and well child or physical appointments are scheduled within 7 days and not to exceed access standards set by insurance companies.
Access standards as follow:
| TYPE OF VISIT | TIMEFRAME |
|---|---|
| Urgent Visit | Forty-eight (48) hours |
| Urgent, requring authorization | Ninety-six (96) hours |
| Non-urgent, acute illness visit | Three (3) business days, or as directed by physician |
| Routine, non-urgent visit | Within (10) business days of request |
| Well Child Visit | Two (2) weeks |
| Routine Physical | Thirty (30) days |
| Initial Health Assessment | Within one hundred twenty (12) days of enrollment |
| Initial Health Assessment (under 18 months of age) | Within sixty (60) days of enrollment |
| Follow up exam | As directed by physician |
8. Do you send prescriptions electronically or is it a hand-written order?
We have an active cloud based EMR and prescriptions are sent electronically. We do not call in prescriptions if the patient is not of California are because of licencing restrictions.
9. Is a Patient Portal available?
Yes, a patient portal is available to patients. All you have to do is provide us with your email address and we will send you an invitation to the patient portal. This will give you access to request non-urgent appointments, ask non-urgent questions for MD or staff, or request copies of medical records.
Dr. Banzuela welcomes any additional questions you may have with regards to your specific needs. Please schedule your meet and greet appointment by calling our office during normal business hours at (951) 272-6595. Most prebirth visits are scheduled for a 10 minute timeframe. In the event that you may require addtional time with the provider we are happy to accommodate your needs. Please be advised that for any meet and greet or prebirth visit that requires more than the allowed are billed to your insurance carrier.