Telehealth (also known as Telemedicine) is a form of medical visit between provider and patient using real time audio visual electronic communication. 

It follows the same ethical, professional, licensing, and regulatory standards of medical practice just like an in-person office visit. 

We are happy to inform our patients that Dr. Banzuela is a certified Telehealth provider. We follow the same HIPAA compliance during Telehealth to protect the privacy of our patients. 

Telehealth appointments are available based on your medical needs. Call our office for more information. 

Frequently Asked Questions

Q: What devices are needed for Telehealth?

Any device with a stable internet connection, a camera, and a microphone. For example a smartphone, tablet, laptop, or computer.  

Q: Where is the ideal location for Telehealth?

A quiet and private place is ideal for a call. Please avoid public places or places of work. The patient’s home is often an ideal location. We still follow the HIPAA regulations of privacy. Reminder, the provider nor patient cannot be out-of-state. 

Q: What consent is needed for Telehealth?

Currently in the state of California, verbal consent is needed from the guardian and or the patient.

Q: Will it cost more for the patient for Telehealth?

Most insurance health plans cover Telehealth calls, but contact your insurance for details. 

Q: What if the patient does not want Telehealth consultations?

We always follow the patient’s preference. 

Q: What if there is a dropped call or technical problems during Telehealth?

The provider will try to reconnect or switch to telephone only consultation. 

Q: What if there is a medical emergency on the patient’s side during Telehealth?

As always, the patient or guardian should call 911 for any medical emergency. It is advisable that in case of emergencies, the patient or guardian should have an immediate family member or friend to help until first responders arrive. The provider will stay online and help until first responders arrive. 

Q: Are text or email consultations appropriate?

No, text and email are considered non-HIPAA compliant and thus are discouraged. However emails though our secure patient portal are appropriate. 

Q: When should the patient go for Telehealth over in-person office visits?

Based on the patient’s medical needs, your provider may suggest a Telehealth phone or in-person visit. The patient’s preference is always respected. 

For any further questions or concerns about Telehealth do not hesitate to call us. 


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